Privacy Policy — Zee Crown

1. Introduction

Welcome to Zee Crown ("we", "us", "our"). We are committed to protecting the privacy of our users ("you", "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") to purchase medicines, food items (such as butter, jam), cosmetics, and perfumes. By using the App, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect personal information that you provide to us directly when you register an account, place an order, or communicate with us. The types of information we may collect include:

• Account Information: Your full name, email address, mobile phone number, and password.
• Order Information: Details about the products you purchase, order history, and delivery addresses.
• Payment Information: While we facilitate payments through Razorpay or Cash on Delivery, we do not directly store your full credit card numbers or sensitive payment details. Payment processing is handled by third-party providers (e.g., Razorpay).
• Prescription Information (for Medicines): If you order prescription medication, you may choose to provide us with a copy of your prescription via WhatsApp. This information is handled with extra care as outlined below.
• Communication: Information you provide when you contact customer support or communicate with us in any other way.
• Device Information: We may collect your Expo Push Token to send you notifications related to your orders or (with your consent) promotional updates.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Create and manage your account.
• Process your orders, including payment processing and delivery arrangement.
• Verify prescriptions for medicine orders as required by law or regulation.
• Communicate with you about your orders, account, or customer service inquiries.
• Send you order updates and delivery notifications via push notifications or SMS/Email.
• Improve our App, products, and services based on usage patterns and feedback.
• Send you promotional communications (e.g., offers, newsletters) if you have opted-in to receive them. You can opt-out at any time.
• Prevent fraudulent transactions and ensure the security of our App.
• Comply with legal obligations.

4. Data Storage and Security

Your personal information is primarily stored using Supabase, our backend service provider. We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or destruction. Payment transactions are processed securely through Razorpay's compliant gateway.

Prescription images sent via WhatsApp are used solely for verification purposes related to the specific order and are not integrated into our primary database or stored long-term within the App's backend, though they may remain in our WhatsApp chat history subject to WhatsApp's policies unless deleted.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors and service providers who perform services on our behalf, such as payment processing (Razorpay), delivery logistics, data analysis, email delivery, hosting services, and customer service. These providers only have access to the information necessary to perform their functions and are obligated to protect your data.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• With Your Consent: We may share your information for other purposes with your explicit consent.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can review and update your account information directly within the App's profile section. You may also request access to other personal data we hold about you.
• Correction: You can correct inaccuracies in your personal information through your account settings or by contacting us.
• Deletion: You may request the deletion of your account and personal data, subject to certain legal exceptions (e.g., retaining data for order history or legal compliance).
• Opt-Out: You can opt-out of receiving promotional emails or push notifications by adjusting your notification settings within the App or contacting us. You will still receive essential communications regarding your orders and account.

To exercise these rights, please contact us using the details provided below.

7. Children’s Privacy

Our App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information.

8. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy within the App and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us